42 minutes ago. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. Thanks for posting on the Community Forums. I was sent a final bill which included an Early Disconnection. uk. 527 open jobs for Virgin. Virgin Media provides financial support for the UK’s network of WEEE collection facilities. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. The Virgin Group is proud to launch its exciting new rewards club, Virgin Red, which will reward Virgin customers across the Virgin family. richardsch. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. A Virgin Media wall socket is simply a point of entry into your home. On this letter, there is a label sticker. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Thanks, DavidBelong you looking into cancel own Virgin Media account? Use our contract cancellation guide for all enquiries relating to leaving Virgin Media. Connect Mo Jaffery Bradford. Software ; Broadband ; TV ; Landline ; Mobile ; For business ; Other Stuffed. Volt. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. Main menu; Bundles. Main. Options. Wrong equipment sent for hub 5. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. Hi. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Restart your services. Any remaining balance will be applied to subsequent bills until the credit is used. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Hi. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Step 3 - Label the box – a letter came with the. Received confirmation emails etc confirming the booking as today. businesssupport@virginmedia. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. Skip until prime content Barrier-free Help . This message will be available via the red bar at the top of the page. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. Mbps average. When asked for a receipt he replied that I'd get one via email within a few minutes of him logging the return as soon as yet returned to his van. Search job titles. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Collection of kit. We would like to show you a description here but the site won’t allow us. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. Resolved “sms message received about winning money” Resolved “Credit limit” Resolved “Horrible cservices. You can actually return the equipment yourself rather than wait for the doorstep collection. It is usually a mail returns bag or a plain flat-pack returns box. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. The signal in my home was so bad I cancelled the sims within my 14 day cancellation period, therefore no charges. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Our head office sites. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I'm sick of waiting for these to be collected and they are gathering dust. Virgin Media is a telecommunications company. Plug the cables into the hub. It is usually a mail returns bag or a plain flat-pack returns box. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. The equipment was a Virgin Media Hub 3 and the technician was here on the 3rd February to install a new one and take the old one away. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. I am moving home and signing up to Virgin Fibre. Bob. Starter Collection Virgin Media Collections provide one of the U. How it all works. Gateshead. You’ll also find straightforward tests that’ll check for faults on your own phone line. Find out more about Collections Agent salaries and benefits at Virgin Media. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. If we do, we’ll either text or email you (from noreply@contactengine. Make sure you enclose a covering letter which includes your account number and details of the items returned including the serial number of the equipment. You also have not sent me any packaging to return the equipment. Search Search. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. Apply to Virgin Media jobs now hiring in Brands Hatch on Indeed. I contacted VM via WhatsApp and then phoned VM collections dept. Equipment Return. Struggling to pay. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. VM don't need the ethernet or coaxial cables returning. Whether you have a fault with your service that needs fixing, or you’re just having Virgin Media installed, we’ll send you one of our engineers at no extra cost*. My Virgin Media . Virgin Media is a telecommunications company. Scotland and North England, United Kingdom. equipment, enabling us to save space on our fleet. Registered office address: 500 Brook Drive, Reading, RG2 6UU. Turn on and start the Box. on 15-11-2022 15:14. Customers of Virgin Media. With this in mind, I have gone ahead and sent you a private message to confirm a few details. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. Virgin Media is a. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. Learn about Virgin Media culture, salaries, benefits, work-life balance, management, job security, and more. You can find loads of helpful information on. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. 40pm, when I was stood OUTSIDE my door at that precise time, and saw NO SUCH delivery van, driver, parcel nor paperwork, this is the 2nd time its happened, and I will instruct my legal team to investigate this, and prosecute where necessary,. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. Never go for it” Resolved “Over charging” Resolved. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Help? I'm getting emails and messages claiming to be from Virgin saying that ContactEngine will be collecting my equipment. Report this profile Report Report. . The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Discount worth up to £352. Equipment Collections Representative. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I want the equipment to be delivered to my current address as no one lives at the new home, and specifically had this agreed when taking out the contract. For more information, check out. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. 0 Kudos. It’s all part of the Virgin Media service. Re: Problems returning my equipment. KMM116247153I15977L0KM - I think that was my account. All Virgin Media equipment, except the Stream product, require co-ax connection. Full time People enjoy this job; Good employer; Good shift notice. We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. on 28-10-2022 09:20. And Products. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. 0k per year. Tried to rebook and never got the email confirmation. You can also email EquipmentReturns@virginmedia. Collections Advisor (Current Employee) - Birmingham - 1 November 2016. Equipment Collections Representative. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. May I ask if you've been able to return the equipment? For more information on this, please read here. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. New around here? Check out the do's and don'ts, in our Community FAQs. I understand I will require an Engineer to do this and it will. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. I'm sick of waiting for these to be collected and they are gathering dust. View the job description, responsibilities and qualifications for this position. Find out all you need to know about contract lengths, equipment, cancellation and more. A free inside look at company reviews and salaries posted anonymously by employees. Or dial 611 from your Virgin Plus phone. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. ago. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. 1 ACCEPTED SOLUTION. My Virgin Media App. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. ahhh the rubbish that is CS - you could try this. 20 Virgin Media reviews. 2) Any current/modern standard telephone should work via a hub phone connection. Thank you for choosing Virgin Telco. Gave VM 30 days notice to terminate on 7 March. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Manager at Virgin Media Coventry. I raised a complaint with Virgin Media about the unwanted communication, but they closed the complaint as resolved and sent a generic response. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. com ) to arrange an appointment for collection team to come round and pick it up. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. All equipment was sent back in the post and numerous phone calls were made to the customer service. uk. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank you for posting, welcoming you onto our community forum 😊. It's easy to find the help you need for your broadband, home phone and mobile account on the go. I spoke with the an agent again and they told me that there was no. Browse Virgin Media Virgin Media Community. You’ll be the person who collects our equipment from active or disconnected customers premises. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. They definitely haven't called. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Committed to add value and raise. . If we can’t collect it, we’ll send you our free. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. on 30-10-2022 08:03. Hey @Cavallino thanks for reaching out to us on the Virgin Media forums. Broadband, TV and phone customers 150 free from your Virgin Media phone 0345 454 1111* from any other phone line Mobile customersRe: Returning equipment. . DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. my main issue is that Virgin did not honour the arranged date, have not picked up their equipment (which we have been storing for them) but have still debited my account as if we have not returned the. Early Disconnection Fees - Classic contracts. They’re super knowledgeable on all our products and services. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. VM sent packaging for equipment which was duly returned. No phone line. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. VM sent packaging for equipment which was duly returned. Helps dispense four million medical prescriptions. Hello , Thanks for responding. Mon-Sat 9am-5pm. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). I'll pop you over a PM now so I can take some details and look into arranging a collection for you Apply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The best way to cancel Virgin Media is over the phone. I have to return my booster and all I get all the time are messages from Virgin saying return your kit. so i obviously refused that and went onto the 2nd person, they told me that £31. , and Saturday and Sunday, 8. So is this legite thank youEquipment not received. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Step 4. Connect25-4022. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. 11. Don’t. Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. When you place your order, we'll let you know. Virgin used to send people to collect STBs, but obviously people weren't in, or dates weren't convenient etc. Our Products. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. HomeHD box may differ from that shown. If you can get Quickstart, you can choose one of two delivery options. As its now past 17:30 is it - 5395375. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. I carefully collected my virgin media equipment and sent the package. Hi there, very sorry to hear this, have you tried ringing our team. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin Media mobile numbers have a separate number to call. View the job description, responsibilities and qualifications for this position. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Seacroft, England. However, Virgin now claim they have not received all the kit and is charging me for the one piece of equipment. Hi @stevedh2. Additional comment actions. Virgin Media Television;. how do you think we should cooperate for 18 months if you can't deal with the problem at the very beginning. Having read some of the posts on this forum I am worried that this is. The firm also unveiled a large tablet and an online store from which its UK. Hi all,. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. com asking me to book a date for my equipment to be returned. We would like to show you a description here but the site won’t allow us. Chop and change TV, broadband and phone services to create the perfect deal for you. Placed order for M1gig 12th August still not received modem. £8p/m extra or included with Gig1 or Volt. 28 December 2011 at 1:11PM. I have now received the returns pack with the silver terminator cap I’m supposed to put on the Virgin media wall socket. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Discount worth up to £511. Phone. New owners only seem to want to cut costs, which pulls. Your equipment will be delivered by the courier company, DPD. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. Broadband. Virgin Media recycle kit usually comes with a letter. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. We're updating your Emergency Backup Line. Virgin Media London, England, United Kingdom. View your bill. I packaged it up in the original box and tried to return it at a local drop-off point, but that told me the barcode wasn't recognised. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. Forum Team. Hi, I moved from UK to Australia 2 months ago and was able to break out of my Virgin contract 3 months early. Options. Virgin Red has opened its doors on an exclusive, invitation-only basis – with groups of new members joining the new Virgin Red app over the course of several weeks. Strangely, VM also doesn't know when the kit will be collected. Job description from Virgin Media Salary: £27,500. Peel off this label sticker and place. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. After that, it’s just £3 per month (or £30 a year). Step 3 - Label the box – a letter came with the. Whether you're upgrading, downgrading, disconnecting or leaving us, the first step is to let us know either online or over the phone Once the change is registered, our system can. I left Virgin months ago and have arranged for my equipment to be collected. Home. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. Our Products. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. £25. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. We do initially offer an appointment when we get in touch via text. Nottingham, England. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. com, the worlds largest job site. Account - Cable. Posted 7:21:49 PM. This is currently one of the most affordable. Working hard to help connect the nation, shop our offers and order online. You can also ask our friendly recruitment team any questions you may. All equipment provided to you to avail of our services belongs to Virgin Media. Or iIf you have a printer you can print out your own label and return the equipment. Call us from a textphone on 18001 0345 454 1111. The only new days offered are unacceptable as I'm in work. You'll be the person who collects our equipment from active or disconnected customers premises. You can ret. In addition, this is not a new problem because. I have cancelled my Direct Debit and would appreciate not being threatenedTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Step 2: Label your package. Broadband. Expertise in implementing, developing and reviewing procedures. I’m being called for collections for someone else. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Why has yet another prepaid item gone MISSING, yet yodel are LYING about it being delivered at 1. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Public Sector Queries. Options. Options. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag pleaseSimply ring our friendly customer service team. This is Virgin. [MOD EDIT: Subject title changed for clarity] Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Your experience matters. . Find out how to do it yourself, or how to get one of our engineers to help. I contacted VM via WhatsApp and then phoned VM collections dept. Hi @JK2000. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. New around here? Check out. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. Quickstart is the quickest and easiest way to setup our services. reg number. I have also been reminded each. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. What to View ; Switching ; Virgin Media and O2 ; Help. uk) to request they correct the data wrongly indicating equipment. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. A €60 fee. Be prepared to provide detailed answers about your qualifications and experience, and be honest about. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. Browse Virgin Media Virgin Media. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. on 19-01-2022 12:56. This is 17. Anyone can find this group. From £5. Hi - thanks for replying. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Why should this process be so complicated when the box has been illegally drilled into my property. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. Forum Team. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. You may choose to receive a paper bill instead. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I guess the first lady I talked to misinterpreted it. 1. You can see your private messages at the top of the page, in the envelope icon. Switched On Families. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. 3m items, including set-top boxes. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Many of the electrical and electronic items that we throw away can. Mobile Your Account. We offer the full kit and caboodle – Broadband, TV services. Chatter and natter. Mobile customers. Hi everyone, I’ve been receiving calls from either +44 20 7059 4000 or +44 800 408 9340 on a daily basis and reportedly coming from Virgin - 5232252. We. Go to Virgin Media support. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. can be some cliques in places but for the most part it wasn;t too bad. If we get this back within 30 days and it’s validated, we. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. QuickStart, set up and connections. You may choose to receive a paper bill instead. Virgin Media is a telecommunications company. Bishops Stortford. From £ 38 a month. By Email: To download the relevant forms, please see visit our Help pages. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Virgin Media customers can return their equipment for free. In answer to your questions. 99 annually. D01 C9W8. At this point I sent all my equipment back to virgin (2 tv set top box's. Up to 3 WiFi Pods if needed. Unfortunately, this job posting is expired. Account - Mobile. Shop. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. I am not prepa. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. : £25K. I submitted a complaint on the online system, didn’t hear anything back from them. 23 Aug 2021. 1) Yes RJ11 plug to BT socket is the adapter. Updated 18 Jul 2023. Networking and WiFi. I had an email -. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). The UK’s most popular channels, Catch Up services and built-in apps, in one place.